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Q. What type of domain hosting setups you offer? |
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| A. Currently we offer hosting only on Windows 2008 platform.
Since we offer our services mainly to small business and entities,
we believe Windows 2008 platform serves our customers better by being
reliable and much more flexible. In future we will also be
offering Unix hosting services. |
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Q. What if I don't have a domain name? |
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| A. When you open a web hosting account, we
instantly provide you with a temp-domain on our servers such as
d3000.u28.zee-hosting.com. You can keep this domain as long as you
want. If you use the above name to access your web site, you
don't need a domain name? |
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Q. Is there a cost to set up a hosting account? |
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| A. Yes there is one time setup fee on all monthly
accounts.
The yearly accounts currently have no setup fees. |
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Q. Do you offer adult hosting? |
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| A. No. |
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Q. What are FrontPage Extensions? Do you support them? |
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| A. FrontPage extensions are set of server
components that make Microsoft FrontPage web authoring software
interact with the web server in a particular way. We support
FrontPage 2003 web authoring by providing FrontPage server
extensions on our servers. |
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Q. What do you charge for extra disk space? |
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| A. We have hosting plans to offer plenty of disk
space from 1000 MB up to 12000 MB. If you use more disk space then your
plan specifies, we simply upgrade you to our next hosting plan.
12000 MB is sufficient for most demanding web applications, however
for space above 12000 MB, kindly contact our customer service for a
custom quote. |
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Q. What are DNS servers? Why do we need them? |
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| A. DNS stands for 'Domain Name Servers'. DNS
servers translate domain names such as 'yourname.com' into virtual
directories (on our servers) which hold your web sites. |
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Q. What name and IP addresses do your DNS servers use? |
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| A. Our DNS are as follows: Primary Server Hostname: ns1.snowroute.com
Primary Server Netaddress: 216.240.135.98
Secondary Server Hostname: ns2.snowroute.com
Secondary Server Netaddress: 216.240.135.101 |
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Q. Can I have a DNS of my choice associated with my domain name? |
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| A. Normally we provide our DNS server for domain
name translations. In case of any special request by our customer
we could also provide Name Server on their own choice. |
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Q. Do you offer support for Active Server Pages? |
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| A. Yes, we offer Active Server Pages support
for all of our business hosting plans. |
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Q. Do you offer CGI/Perl support? |
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| A. Yes, we offer support for Perl version 5.6 on
all of our business hosting plans. |
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Q. Do you offer database and/or ODBC support? |
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| A. Yes we provide ODBC support for Microsoft
Access 2000, MS Paradox, MS Visual FoxPro, MS dBase, MS Excel Databases. We provide system level DSNs for database
connectivity. Specific number of DSNs are allowed under each
plan. |
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Q. Do you offer MS SQL database? |
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| A. Yes, we have SQL server 2008. |
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Q. Do you design web pages or provide online solutions? |
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A. Yes, we offer web designing & development services. |
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Q. Can I securely accept credit card or other information through
my web site? |
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| A. Yes, you can have your own secure server and
security certificate installed for a small setup fee and a small
monthly charge. For more information please view our
hosting pricing plans. |
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Q. What are autoresponders and how many do I get? |
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| A. Auto responders are system generated e-mail
messages that are generated depending upon conditions you specify.
For example, you can set auto responders to send a confirmation
e-mail when ever someone sends email or submits an inquiry or payment form on
your website. |
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Q. Do I get traffic statistics? How do I access them? |
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| A. Yes every business hosting account with us gets
statistical analysis done with Webalizer Traffic Analyzer software
package. Webalizer Traffic Analyzer is a powerful tool that
runs numerous analysis on your site and presents them in easy to
understand graphical format. To access web statistics, enable this feature from your control
panel. Also, note that statistics for all our web hosting
customers are run at 12 midnight, central standard time CST. |
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Q. What about your technical support? |
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| A. Technical staff at ZeeHosting.com is
available to answer your questions at almost all the times.
We have found answering your questions through only emails, to be
highly efficient. We respond to most of your inquiries in
less than 24 hours, though replying back within few hours is
customary for us. In case your site is down for more than 30
minutes and you need to contact us immediately, you may email us
at
support@zeehosting.com |
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Q. How do I sign up for a hosting
account? |
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A. Just visit the required hosting plan page, choose the
hosting period required and click
 . Kindly contact our customer
support if you need further help.
If you have previously signed any
hosting account with us, for you its very simple to sign up for
another hosting account. You can either request us to do that OR
you can do it by yourself by visiting our
hosting
manager. |
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Domain
Name Registration Questions: |
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Q. What extension domain names do
you register? |
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| A. We only register top level domain names ending
with .com, .net, .org, .biz, .info, .us, .bz, .cc, .nu, .tv, .ws,
.name
extensions. |
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Q. Do I own the domain name I
register through you? |
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| A. Yes, you own the domain name registered through our site.
We send you a confirmation email as well as an official document
specifying you as the owner of the domain name in question. |
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Q. Can I get a
refund on the domain name I register? If I don't want it any more? |
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A. No, once
registered all domain registrations are final. You can drop a
domain name you don't want but it is not possible to get a refund
on a registered domain name.
In case you submit a request for registering a domain name and
you wish to cancel that registration, kindly email our support
team as soon as possible. If we have not yet registered that
domain we will refund your account completely or will not charge
your account. |
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Q. How long before would my domain
name start functioning? |
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A. When you open a
hosting account with us, your website starts functioning right
away. But when you want your domain name to translate to your web
site, it take about 48 hours before the translation actually
begins to take place.
This is because every DNS server around the world gets updated
once every 24 hours and when you modify your domain name record to
specify our DNS servers IP addresses, we say it takes 48 hours
before your domain name begin to point your new web site on our
servers. |
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Q. How do I know if my domain name
is still available? |
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| A. To find out if the domain name you want (ending
with .com, .net, .org
extensions) is available, kindly use our domain name checking tool
which is available at top of each page. This tool in real time
informs you if your domain name is available and offers you to
register it. |
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Q. How do I transfer an existing
domain to your severs? |
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A. The way you
transfer your domain varies. For example, if you have registered
your domain name through us, you ask us to modify your domain name
record. All domain name record modifications are free of charge.
However, if you have registered your domain name through other
registration authorities, such as Network Solutions or Register.com
you would follow their procedures to affect such a change.
Note that we offer hosting for international domains as well.
To transfer an international domain such as names ending with
extensions other than .com, .net or .org, you need to contact a
registration authority specific your country.For detailed
information regarding transferring of your website, please
click
here. |
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Q. Who is InterNIC? |
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| A. InterNIC
is an independent registration authority which is responsible for
maintaining all domain names records that end with .com, .net and
.org extensions. |
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| Billing
Questions: |
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Q. How and when do I pay for the
services that you offer? |
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| A. You
can pay by credit card. Another option is to pay by Cash, which
is only available at any of our offices. To pay by credit card
simply go to our payments section and submit your credit card
information. To proceed to our payments page click
on any hosting plan page. Payments are due when you receive
services. |
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Q. Can I use credit card to pay for
service(s) I receive? |
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| A. Yes. Please select the required
hosting plan and then proceed. |
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Q. Is there a minimum contract that
I must sign for web hosting? |
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| A. No. except when
you sign up for our specific promotions. |
